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Penn Highlands Hires Service Line Directors


(Pictured is Mark Hoffman and Francis Iorfido, among those serving)


In an effort to expand the integration of services throughout its system, Penn Highlands Healthcare recently announced the addition of eight directors to oversee clinical operations and develop strategic plans for their respective service lines at the four member hospitals.


Penn Highlands Healthcare is the region's premier healthcare provider with more than 3,600 employees, 360 physicians and 525 inpatient beds. The system's eight-county service area includes hospitals in Brookville, Clearfield, DuBois and St. Marys.


The eight service line directors consist of six internal promotions, the hiring of an internal director who was currently working as a contracted employee and the hiring of an external candidate. The new directors and their service lines include:


         Laura Adams, Radiology/Oncology Services

         Kimberly Cicon, Emergency Department

         Aaron DeVallance, Anesthesia Services

         Amy Fraccola, Case Management

         Mark Hoffman, Rehabilitation Therapy Services

         Francis Iorfido, Pharmacy Services

         Richard Nenneau, Behavioral Health Services

         Maria Ruiz-del-Vizo, Surgical Services


Adams of Brockway was previously the director of the Hahne Regional Cancer Center, Nathaniel D. Yingling M.D. Cancer Center, Penn Highlands DuBois Breast Care Services, PH DuBois Diabetes and Nutrition Wellness Center and the PH DuBois Magnetic Resonance Imaging Department. Adams is a graduate of Sienna Heights University in Adrian, Mich., where she is currently enrolled in the masters program for healthcare administration. She received her radiologic technologist certification at the Montefiore Hospital, School of Radiology, in Pittsburgh. She is both a certified radiologic technologist and a certified mammography technologist.


Adams has spent 15 years of her career at PH DuBois and has held many supervisory/leadership roles in the organization over that time. She has been responsible for multiple system implementations and directing growth and expansion of services including the update of radiation oncology equipment as director of the Hahne Regional Cancer Center, the implementation of the Nurse Navigator program in the PH DuBois Breast Care Services department and the system-wide low dose CT lung cancer screening program.


Cicon of Reynoldsville was previously the director of the PH DuBois Emergency Department. Cicon received both her associateís and bachelorís degrees in nursing at Mount Aloysius College in Cresson. She received her masterís degree in nursing from the Indiana University of Pennsylvania. She is also certified in emergency nursing.


Prior to coming to PH DuBois in 2013, Cicon was the director of nursing for a 120-bed skilled nursing facility in Altoona and also worked in the emergency department in both the Excela Health System in Greensburg and also the Conemaugh Health System in Johnstown. Throughout her career, Cicon has been involved in clinical education, most recently helping to organize the systemís Rural Emergency Care Conference.


DeVallance of DuBois was previously the director of anesthesia for PH DuBois. A graduate of Lock Haven Universityís registered nursing program, DeVallance received his bachelorís degree in nursing from Slippery Rock University. He completed his certified registered nurse anesthetist/masterís degree in nursing at Gannon University and Hamot Medical Center in Erie.


DeVallance has spent 14 years of his career at PH DuBois and has served on many quality and performance improvement teams, including the Heart Center Performance Improvement Team, Medication Management Team, Patient Care Operations Council and the Value and Analysis Team. He has also served as the chairman of the Surgical Quality and Safety Team and as the co-leader of the Customer Satisfaction Team.


Fraccola of Brookville was previously the director of case management at PH DuBois and had served as the organizational performance improvement director and patient safety officer at Penn Highlands Brookville for approximately eight years prior to coming to DuBois. Fraccola has spent more than 12 years of her career in the Penn Highlands Healthcare system in both Brookville and DuBois and has held many nursing roles during that time.


Fraccola received her nursing degree from the Sharon General Hospital School of Nursing in Sharon. She received an EMT/paramedic certification from the Indiana University of Pennsylvania. She also received a bachelorís degree in nursing through a distance learning program with the University of Phoenix, Phoenix, Ariz.


Hoffman of St. Marys served for the last 19 years as the director of rehabilitation and occupational health for Penn Highlands Elk. Hoffman completed his bachelorís degree in health planning and administration at Penn State University and a masterís degree in physical therapy at Gannon University. He is currently finishing the final credits of a masterís in business administration at Clarion University.


During his time as director of rehabilitation, Hoffman helped expand services at PH Elk into five surrounding communities and grew the service line by expanding occupational health, cardiac rehabilitation and many other strategic programs to stabilize the financial success of the service line. Hoffman also helped facilitate relationships with local home health agencies, school districts and private businesses to provide rehabilitation and occupational health services to their clients and employees.


Iorfido of Johnsonburg was previously the director of pharmacy for 30 years at PH DuBois. Iorfido completed his bachelorís degree in pharmacy at the Duquesne University, Mylan School of Pharmacy, in Pittsburgh.


During his career in DuBois, Iorfido automated the pharmacy system to help improve patient safety and expand pharmacy services to many new service lines including The Heart Center, Behavioral Health Services and cancer centers in both DuBois and Clearfield. He was also instrumental in negotiating pharmaceutical contracts that have resulted in millions of dollars worth of savings for the health system.


He initiated the 340B federal drug discount retail program for the system and helped open the Penn Highlands Community Pharmacy in DuBois. In December 2015, Penn Highlands DuBois was awarded the best practice designation by the Health Resources and Services Administration. Iorfido was also a past recipient of an annual achievement award from the Healthsystems Association of Pennsylvania.


Nenneau of Columbus, Miss. comes to Penn Highlands from Pioneer Community Hospital of Aberdeen, Aberdeen, Miss., where he served as the director of behavioral health services. He earned bachelorís degrees in both psychology and social work at Nazareth College of Rochester in Rochester, N.Y. He received a masterís degree in social work from Syracuse University in Syracuse, N.Y. He received a Ph.D. in psychology from The American State University in Honolulu, Hawaii. He also holds a certificate in gerontology from the Syracuse University, All-University Gerontology Center.


Nenneauís 27-year career in behavioral health services includes experience in both inpatient and outpatient care. He has also worked much of his career in areas of behavioral health dedicated to the elderly population.


Ruiz-del-Vizo of Hialeah, Fla. has been working as a contracted employee at PH DuBois as the interim director of surgery since November 2015. She received her associateís degree in nursing from Miami Dade Community College and both her bachelorís and masterís of science in nursing degrees from the University of Phoenix, Phoenix, Ariz. She is also working on a doctor of nursing practice degree from Capella University, Minneapolis, Minn.


Ruiz-del-Vizoís career as a nurse leader spans 23 years with much of that time covering surgical management. She has also been involved with several projects to restructure surgical service lines at some of the hospitals that sheís worked at over the years.


"I couldnít be more pleased with the high quality of candidates that we had for these positions and those service line directors that our selection committee chose to join the executive team at Penn Highlands Healthcare," Penn Highlands Executive Vice President and incoming CEO, Steve Fontaine said. ďThese leaders will now be responsible for creating a system-wide strategic plan for their service lines and the standardization of these services to create a more efficient way to deliver care to our patients no matter where in our system they receive that care.Ē


The service line process has already been implemented successfully for laboratory services under the direction of Marsha Uhl, cardiology services under the direction of Heather Franci and home care services under the direction of Brenda Porter.

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