Governor Shapiro and L&I Secretary Walker Highlight Major Improvements to Pennsylvania's Unemployment Compensation System, Lowest Call Wait Times in Over Six Years

Governor Josh Shapiro joined Pennsylvania Department of Labor & Industry (L&I) Secretary Nancy A. Walker, labor leaders, worker advocates, and frontline staff at L&I to highlight the significant improvements the Shapiro Administration has made to Pennsylvania's Unemployment Compensation (UC) system - making it faster, more reliable, and easier for workers to access.

From day one, Governor Shapiro has been laser-focused on delivering results for Pennsylvanians and speeding up government - and fixing an unemployment system that failed too many workers during the pandemic was a top priority. Under his leadership, the Commonwealth has built a "no wrong door" approach to UC services, ensuring Pennsylvanians can get help by phone, email, online chat, or in-person at CareerLink centers.

A major milestone: the average call wait time at the UC Service Center has dropped to just nine minutes, the fastest recorded since March 2019 - and more than one full hour shorter than when the Governor took office.